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Using ScapeOne
ScapeOne is a SaaS business management platform operated by iScape Group. It supports business workflows such as CRM, customers, leads, quotes, jobs, bookings, employees, timesheets, invoices, payments, reports, websites, social drafts and integrations.
You must use ScapeOne lawfully, keep login details secure and ensure that users you invite are authorised to access your tenant workspace.
Tenant responsibility for data
Each tenant is responsible for the business, customer, employee, payment, accounting, website, review and social content they enter, import, sync, publish or store in ScapeOne. Tenants must have the rights and permissions needed to use that data.
Tenants are responsible for checking data accuracy before sending quotes, invoices, reports, notifications, website updates, accounting syncs or social posts.
Subscriptions, billing and payments
Access to ScapeOne may require an active subscription. Billing terms, plan limits, renewal periods, trial access and cancellation rules may depend on the plan or agreement selected.
Stripe may process subscription payments or tenant customer payments. Stripe and any payment provider may apply their own fees, terms, identity checks, settlement timing and dispute processes.
Third-party integrations
ScapeOne may connect with services such as Google, Meta/Facebook/Instagram, LinkedIn, Pinterest, X/Twitter, Stripe, MYOB, Xero and future provider integrations. These services are not controlled by ScapeOne.
Provider availability, API access, permissions, review requirements, rate limits and account status can affect whether an integration works. You are responsible for complying with each provider's terms.
AI drafts and social publishing
AI-assisted features may help draft content, summaries, messages, reports, SEO text or social posts. AI output can be incomplete or inaccurate and must be reviewed by a human before use.
Social publishing and public content changes should be approved by an authorised user before publishing. Where direct publishing is not available, ScapeOne may provide manual publishing workflows.
Accounting and tax responsibility
Accounting integrations with MYOB, Xero or similar systems are provided to support workflow. ScapeOne does not replace professional accounting, tax or financial advice. Tenants remain responsible for reviewing invoices, payments, tax settings, sync results and accounting records.
Service availability and acceptable use
We aim to provide a reliable service, but ScapeOne may be unavailable during maintenance, incidents, provider outages or infrastructure issues. You must not misuse the platform, attempt unauthorised access, upload harmful content, abuse messaging features or interfere with other tenants.
Suspension, termination and liability
We may suspend or terminate access if a tenant does not pay, creates risk for the platform, breaches these terms or uses ScapeOne unlawfully. You may request cancellation or deletion through support, subject to billing, legal, tax and operational retention requirements.
To the maximum extent permitted by law, ScapeOne and iScape Group are not liable for indirect loss, lost profits, provider outages, data entered incorrectly by tenants, unauthorised use caused by poor credential control or decisions made using unreviewed AI drafts.
Intellectual property and contact
ScapeOne, its software, interface, workflows, branding and platform content remain owned by iScape Group or its licensors. Tenant business content remains the responsibility of the tenant who provides it.
Questions can be sent to web@iscapegroup.com.au.